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FAQ

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Categories:
1. General questions
2. Payments
3. Control panel
4. Servers

Note! Some of answers below may be outdated. If you have any further questions contact us.

General questions

  • How long does it take to setup my server?

    Most of our services (like game and voice servers) are activated immediately after payment.
  • How long does it take to get answer to my ticket?

    Our technical team answers you whole week. Maximum response time is 24 hours but usually we respond after a few minutes.

Control panel

  • I don't have access to my account anymore. What should I do?

    If you forget your password, use our reminder. If you lost your e-mail account, send message to our e-mail kontakt@ServerProject.eu with photo/scan of document with your name visible.
  • Why should I enter correct personal data in control panel?

    We need your personal information in case of lost access to account.
  • Is it possible to move my services to another account?

    Yes, it is possible. Send us e-mail ( kontakt@ServerProject.eu) from current service owner mail account. Message should contain: account ID of new owner and service ID. Operation is non revesible so be carreful.

    Example:
    Please move my service ID 12345 to account ID 54321. I am fully aware this operation is non reversible.

Servers

  • My service doesn't work. What should I do?

    First, try to restart sever. If it doesn't help, try to reinstalation. Finally, try to create ticket in control panel.
  • What kind of operating systems do you use?

    All our services works under Debian Linux.
  • What version of servers do you provide?

    We strive to provide the newest version of game/voice servers. If you can't find version that you need please contact us - we will add it
  • How to become admin on MTA:SA server?

    Follow steps below:
    1. Join server and register with command /register login password
    2. Turn off server
    3. Edit acl.xml file (directiory: mtasa/deathmatch/)
    5. Find line <group name="Admin">
    6. After <acl name="Admin" /> add new line <object name="user.ACCOUNTNAME" />

    Example:
    <object name="user.John" />
  • What is FastDownload (FastDL)?

    FastDownload is HTTP server which can provide faster files downloading (e.g. maps, sounds) from game servers.

    You can find FastDownload address in control panel (e.g. http://s123456.fd.svpj.pl). You have to put this address into correct field in server config.

    For MTA:SA servers it will be:
    <httpdownloadurl>FastDownload address</httpdownloadurl>

    For CS:GO servers:
    sv_allowdownload "1"
    sv_downloadurl "FastDownload address"

    FastDL is not compatible with every type of game.
  • How to become admin/moderator on Rust server?

      Follow step below:
    1. Login in to panel and run console - https://admin.serverproject.eu/service/ID____server/game/console/view
    2. If you want to add admin type command:
      ownerid <steamid> "player name" "reason"
      Example:
      ownerid 76561198106666280 "Tomek" "Admin"
    3. If you want to add moderator type command:
      moderatorid <steamid> "player name" "reason"
      Example:
      moderatorid 76561198106666280 "Marek" "Moderator"
    4. Save changes by typing command:
      server.writecfg